With the ever changing situation with the Coronavirus please DO NOT enter the surgery unless you have a pre booked appointment today.
If you require an appointment or have any queries please telephone the surgery on 01843 231661 or for queries you can mail firstname.lastname@example.org.
You can arrange with your current pharmacy to request medications for you. Please nominate a pharmacy for your prescription to be sent to and arrange your own medication delivery direct with the pharmacy - we are not able to do this.
If you have an appointment please ring the bell once and wait at the door, one of the receptionists will come and get you (although there might be a delay if they are on the phone). We need to be extra cautious to protect our vulnerable patients who may still need to come for an appointment.
Thank you for your assistance at this very difficult and challenging time.
Advice on attending appointments at the surgery
Public guidance - attending appointments at the surgery
New Lockdown information and shielding etc
We understand that with the announcement of the new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here:https://www.gov.uk/.../new-national-restrictions-from-5... and the Government will be writing to affected patients. The current guidance for protecting extremely clinically vulnerable groups is available here: https://www.gov.uk/.../guidance-on-shielding-and... The GPs at the surgery have no additional information above and beyond this and are unable to help with requests for sick notes or other letters in such circumstances. For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice we are very sorry, but decisions about children attending school are not ours to make. It's not something that we can help with. We would suggest a discussion between the people involved and the school to decide on the best course of action.
We have held three flu clinics this year. If you have missed the clinics and are eligible for vaccination due to certain medical conditions or age, please call Reception to book an appointment.
As we will need to be very aware of social distancing and Covid-19 guidelines, so we will be limiting numbers of entry of patients at one time. You will have your temperature taken and will be asked to wear a mask - if you can't wear a mask for medical reasons, you will be given a face shield instead.
Covid-19 - and your information
Covid-19 Privacy Notice
Patient Participation Group - latest
Although we have not been able to meet as a group for a while, your PPG officers have been "attending" virtual meetings on your behalf to keep up-to-date. The Vice Chairman has written a meeting report. Please click on link for copy of the latest report. Please note that the Patient Group are still searching for a secretary, please contact email@example.com for further information. It is hoped to resume our PPG meetings once Covid restrictions are lifted.
PPG News from the Vice Chairman of Northdown Surgery PPG - July 2020
Diabetes UK - South East scheme
Diabetes UK in the South East, as the leading charity for people affected by diabetes, would like to introduce you to their Diabetes Friends which aims to reduce isolation for people living with the condition
Diabetes UK Poster
Domestic Abuse information
The Home Office are currently running a campaign regarding domestic abuse, raising awareness of the support and advice currently available. Please see www.gov.uk/domestic-abuse for further details
Patient Access software problem
PLEASE NOTE: There is a software error with the Patient Access system and it has affected the ability for all patients to be able to view their documents at the moment. The software company are still working on this which is proving very difficult to solve (Updated 4th November 2020)
All telephone calls are recorded
Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.
Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below. We can them monitor feedback and respond accordingly.
- You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062
- Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme. Please visit www.iwantgreatcare.org.
- Write a letter or email us at firstname.lastname@example.org
Inappropriate Social Media usage
It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff. This is not acceptable and may result in action being taken by the surgery (and other public bodies). These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments. In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.
(Site updated 10/11/2020)