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Welcome to Northdown Surgery

Corona Virus

If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:

You have been in China in the last 14 days and develop cough, fever or shortness of breath; or

You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well

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The Patient Participation Group

is looking for a secretary and assistant secretary.  Please see attached form. Latest minutes available under the Patient Group tab.  Next meeting is Wednesday, 1st April 2020

We need you

Missed Appointments

Rather disappointingly, our "did not attend" figure was far higher than normal in December at 240 missed appointments, and frankly was not much better in January (241 missed appointments).  Whilst it is appreciated that people are extremely busy at this time of year, it is rather frustrating when so many other patients need to be seen by a clinician and can't get an appointment because somebody else did not turn up or bother to cancel their appointment.  Please ALWAYS remember to cancel unwanted appointments.

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New Patient Appointment System from 1st November 2019 which will include our new Acute Care Team (ACT)

- see attached document below for further details

New Patient Appointment System

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Problems with Patient Access accounts

If you are experiencing problems with using this software, please use the "contact support" button at the bottom right hand side of the patient access page ( as Patient Access will now only liaise direct with patients and not via the surgery anymore.

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All telephone calls are recorded

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

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PPG News

Next meeting is on Wednesday, 1st April 2020 at 6.30p.m. see Patient Group tab at right hand side for previous minutes etc.


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8am to 8pm appointments available

See link for further information on our 8am to 8pm appointments

 - 8am to 8pm.pdf


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Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1.  You can either go to NHS Choices and leave a review at


2.  Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit


3.  Write a letter or email us at

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Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 21/02/2020)
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