Northdown SurgerySt Anthony's WayCliftonvilleMargateKent, CT9 2TRTel: 01843 231661
The appointments are for:
-Asthma attacks -Breathing difficulties - Abdominal pains
- Chest pain within 48 hours but not present all the time - Confusion
- Prolonged or multiple fitting - Sudden loss of vision - Severe headache
- Headache associated with neck stiffness/rash/photophobia
- Heavy vaginal bleeding - uncontrollable nose bleed
- Suicidal thoughts or intent - Recurrent infections
- Any condition that causes the receptionist or caller anxiety or distress
The times must be adhered to and if patients are late they may not be seen due to the slots only being 7 minutes long.
Every morning there will be different types of telephone triage slots.
Not available at the current time - hoping to re-instate once further clinicians are recruited.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
For any patient who fails to attend three booked appointments in a twelve month period, consideration will be given to removing them from our list of registered patients. Please note this policy includes secondary care appointments, e.g. hospital appointments.
All patients requiring a referral to a secondary care service available on the Choose & Book system can discuss their options with a GP.
The referral will then be processed by the GP’s secretary, who will send the patient printed confirmation which includes the UBRN (unique booking reference number) and password, together with details of how to contact the appointment line.
A selection of Choose & Book leaflets, posters and guides are available at the surgery.
Information can also be sought online.
Choose and Book is a new service that allows you to choose your hospital or clinic and book an appointment with a specialist. Since summer 2004, Choose and Book has been introduced across England. From 1 January 2006, when you and your GP agree that you need to see a specialist, you will be able to choose from at least four hospitals or clinics. You will also be able to choose the date and time of your appointment.
Please telephone 01843 231661 before 10:30 for non-urgent home visits.
We ask most patients to come to the surgery because facilities are better and doctor’s time spent travelling means less time with other patients. However, if you or someone you care for is too ill to leave home, you will be visited. The receptionist will need as much information as possible for the duty doctor.
Whilst the doctors and community nurses will willingly visit patients who are housebound, they would appreciate other patients making every effort to come to the surgery. For patients that are mobile we expect them to make their own transport arrangements. Please remember that when visiting people at home, the doctors do not have the facilities and equipment which the surgery provides. Also, it takes much longer to see a patient at home – the doctors can see several people at the surgery in the time it takes to drive to a patient’s home.
To help doctors to manage their time efficiently, we ask patients to:
The GP will decide whether a home visit is required. They may, in certain circumstances, ask you to come to the surgery.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
You should allow at least 3 complete working days if you wish to obtain a signed note from your GP.
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