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Welcome to Northdown Surgery

New Patient Appointment System from 1st November 2019 which will include our new Acute Care Team (ACT)

- see attached document below for further details

New Patient Appointment System

Raffle Prizes - list of winners

Total amount raised for the Wear it Pink breast cancer charity was £255.78.  Thank you for your genorisity and donations.  We still have a couple of unclaimed prizes.

List of winning tickets

Chasing up your Hospital Appointments

Patients needing to chase up their own hospital appointments/follow-ups, should call the

Patient Service Centre on 01227 868686, option 6. They will be able to tell about your appointment.

If you have had an appointment cancelled or think you may have been lost to follow-up then you will need to call the consultant’s secretary or just ask for the relevant department, via the hospital operator.

Problems with Patient Access accounts

If you are experiencing problems with using this software, please use the "contact support" button at the bottom right hand side of the patient access page ( as Patient Access will now only liaise direct with patients and not via the surgery anymore.

East Kent Frailty Care Proposals

Plan to Improve Fraility Services In East Kent.pdf

All telephone calls are recorded

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

Funding Raising

We are currently holding a Wear it Pink raffle at the surgery.  Tickets can be purchased from Reception - draw will be on 18th October 2019.

PPG News

Next meeting is on Wednesday, 8th January 2020 at 6.30p.m. see Patient Group tab at right hand side for previous minutes etc.

8am to 8pm appointments available

See link for further information on our 8am to 8pm appointments

 - 8am to 8pm.pdf

Health app available

The Health Help Now app helps people find the right NHS service when they are ill or injured.  Go to to download the app (free download for smartphones) so people will never be stuck about where to go when they need health help. It shows which services are open and where they are. It can help people find out if they need to see a doctor, pharmacist or use a minor injuries service.

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Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1.  You can either go to NHS Choices and leave a review at


2.  Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit


3.  Write a letter or email us at

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Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 07/11/2019)
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