Wasted appointments

In July 2024, there were 375 wasted appointments out of 9472 booked appointments (4%). These appointments were all booked by patients who did not turn up and did not cancel their appointments which could have been used for other patients. Please remember to cancel your appointments if you no longer require them.

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We have already resolved over 14,000 patient requests through Anima, our online triage system.

If you haven't yet made an account, register today.

Anima (animahealth.com)

Practice News

From Tuesday 29th August 2023, Northdown Practice partners began managing Dashwood Medical Centre in Ramsgate.

The existing staff have stayed at Dashwood Medical Centre (with additional staff recruited as necessary) so the impact to Northdown's patients will be minimal.

If you are a patient currently registered at Dashwood Medical Centre, we would like to welcome you but there are no changes to how you access your services. The Northdown practice staff will not be able to help you with enquiries about your care. All of your GP services will continue to be provided at the Dashwood Medical Centre: Please read this information on their website.

Covid-19 - and your information

Covid-19 Privacy Notice

Dementia Coffee Mornings - held every Friday

Dementia Coffee Mornings

Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1. You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062

OR

2. Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit  www.iwantgreatcare.org.

OR

3. Write a letter or email us at kmicb.northdownadministration@nhs.net

Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.