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Welcome to


Northdown Surgery

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With the ever changing situation with the Coronavirus please DO NOT enter the surgery unless you have a pre booked appointment today.

 

If you require an appointment or have any queries please telephone the surgery on 01843 231661 or for queries you can email tccg.northdownadministration@nhs.net.

There are two options for prescription requests.  Either telephone us (between 10am and 2pm) or email (as above).  You could also arrange with your current pharmacy to request medications for your.  Please nominate a pharmacy for your prescription to be sent to and arrange your own medication delivery direct with the pharmacy - we are not able to do this.

If you have an appointment please knock and wait at the door, one of the receptionists will come and get you.  We need to be extra cautious to protect our vulnerable patients who may still need to come for an appointment.

Thank you for your assistance at this very difficult and challenging time.

Patient Participation Group - latest

Although we have not been able to meet as a group for a while, your PPG officers have been "attending" virtual meetings on your behalf to keep up-to-date.  The Vice Chairman has written a meeting report.  Please click on link for copy of the latest report.  Please note that the Patient Group are still searching for a secretary, please contact secretarynorthdownppg@outlook.com for further information.  It is hoped to resume our PPG meetings once Covid restrictions are lifted.

PPG News from the Vice Chairman of Northdown Surgery PPG - July 2020

Domestic Abuse information

The Home Office are currently running a campaign regarding domestic abuse, raising awareness of the support and advice currently available. Please see www.gov.uk/domestic-abuse for further details

NHS Kent and Medway Community Newsletter -

Please see link below for the latest Newsletter - 15th June 2020

https://mailchi.mp/0520e8b5b557/community-bulletin-15-june-2020?e=8f272dbe14

Patient Access software problem

PLEASE NOTE:  There is a software error with the Patient Access system and it has affected the ability for all patients to be able to view their documents at the moment. The software company are still working on this which is proving very difficult to solve (Updated 22 May 2020)

All telephone calls are recorded

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

8am to 8pm appointments available

See link for further information on our 8am to 8pm appointments

 - 8am to 8pm.pdf

Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1.  You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062

OR

2.  Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit  www.iwantgreatcare.org.

OR

3.  Write a letter or email us at tccg.northdownadministration@nhs.net

 

Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 11/08/2020)
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