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Northdown Surgery

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Masks still required after 19th July 2021

From 19th July 2021, nothing will change at the surgery - patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.

We realise that it can be frustrating but when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take the small precautions to protect all of our patients.

Covid Vaccinations

You will be contacted when we are next able to offer your eligible groups vaccine or when your second vaccine is due, however please call us if you are overdue your second vaccine as we have been struggling to get responses to phone numbers for some groups.  Please do not call the surgery regarding your first vaccine (only if you DO NOT want the vaccination) - we will definitely contact you.  Please keep phone lines free for patients who are not well and need to book appointments. 

 

Flu Vaccinations

Flu vaccination appointments are still available to book  via Reception.

 

Wasted appointments

In September 2021, 138 appointments (5.3%) out of 4056 booked appointments, were wasted by patients not turning up for their appointment and not letting us know beforehand.  This means that 138 other appointments could have been offered to other patients.

 

Econsult

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Covid-19 - and your information

Covid-19 Privacy Notice

Kent and Medway Care Record Privacy Notice

Kent and Medway Care Record Privacy

Dementia Coffee Mornings - held every Friday

Dementia Coffee Mornings

Patient Participation Group - next meeting

Next meeting is scheduled for 12th January 2022Minutes for 20th October 2021 are awaited and will be posted once received by the surgery.

Diabetes UK

Diabetes UK in the South East, as the leading charity for people affected by diabetes, would like to introduce you to their Diabetes Friends which aims to reduce isolation for people living with the condition

Diabetes UK Poster

Domestic Abuse information

The Home Office are currently running a campaign regarding domestic abuse, raising awareness of the support and advice currently available. Please see www.gov.uk/domestic-abuse for further details

Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.

Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

  1. You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062

OR

  1. Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit  www.iwantgreatcare.org.

OR

  1. Write a letter or email us at tccg.northdownadministration@nhs.net

Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 27/10/2021)
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