You will be contacted when we can are next able to offer the vaccine, unfortunately we are not in control of when we receive the vaccines. Please do not call the surgery regarding the vaccine (only if you DO NOT want the vaccination) - we will definitely contact you. Please keep phone lines free for patients who are not well and need to book appointments.
>50s Flu Clinics
We are still rolling out the flu vaccine for the >50's and we will be contacting you with regards to attending a clinic sometime during the next month.
With the ever changing situation with the Coronavirus please DO NOT enter the surgery unless you have a pre booked appointment today.
If you require an appointment or have any queries please telephone the surgery on 01843 231661 or for queries you can mail email@example.com.
You can arrange with your current pharmacy to request medications for you. Please nominate a pharmacy for your prescription to be sent to and arrange your own medication delivery direct with the pharmacy - we are not able to do this.
If you have an appointment please ring the bell once and wait at the door, one of the receptionists will come and get you (although there might be a delay if they are on the phone). We need to be extra cautious to protect our vulnerable patients who may still need to come for an appointment.
Thank you for your assistance at this very difficult and challenging time.
Advice on attending appointments at the surgery
Public guidance - attending appointments at the surgery
Covid-19 - and your information
Covid-19 Privacy Notice
Patient Participation Group - latest
Although we have not been able to meet as a group for a while, your PPG officers have been "attending" virtual meetings on your behalf to keep up-to-date. The Vice Chairman has written a meeting report below. Please click on link for copy of the latest report.
Chairpersons Report - Dec 2020
Diabetes UK - South East scheme
Diabetes UK in the South East, as the leading charity for people affected by diabetes, would like to introduce you to their Diabetes Friends which aims to reduce isolation for people living with the condition
Diabetes UK Poster
Domestic Abuse information
The Home Office are currently running a campaign regarding domestic abuse, raising awareness of the support and advice currently available. Please see www.gov.uk/domestic-abuse for further details
Patient Access software problem
PLEASE NOTE: There is a software error with the Patient Access system and it has affected the ability for all patients to be able to view their documents at the moment. The software company are still working on this which is proving very difficult to solve (Updated 4th November 2020)
All telephone calls are recorded
Please note that ALL calls made by you to the surgery and from the surgery to you, are recorded.
Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below. We can them monitor feedback and respond accordingly.
- You can either go to NHS Choices and leave a review at http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36062
- Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme. Please visit www.iwantgreatcare.org.
- Write a letter or email us at firstname.lastname@example.org
Inappropriate Social Media usage
It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff. This is not acceptable and may result in action being taken by the surgery (and other public bodies). These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments. In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.
(Site updated 12/01/2021)