Noticeboard

Welcome to


Northdown Surgery

Emergencies

If there is a medical emergency at home during the working day, call the surgery reception and you will be put through to speak with a doctor as soon as possible.

Please call NHS 111 if you need medical help when this practice is closed.  The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone and make sure you are directed to the right service for you. Don’t waste time going to the wrong place – phone NHS 111 first. 

NHS 111 is available 24 hours a day, seven days a week. Just call 111.   More advice on medical emergencies is available at the NHS 111 Website. 

Do I need to call 999?

Please only dial 999 or go to your nearest Accident & Emergency if the illness or injury is life threatening or cannot wait. You should dial 999 immediately if you or someone else is seriously ill. For example if someone

  • has had a major accident
  • has problems with breathing
  • has severe chest pains
  • is unconscious
  • has lost a lot of blood

At all other times, ring NHS 111 and they can tell you what to do if you or your family are feeling ill.  Depending upon what is wrong with you, NHS 111 could tell you how to self-care, get in touch with the out of hours GP service, go to a walk-in centre or go to hospital. NHS 111 may need to call an ambulance for you if they think you need help quickly.

Out-of-hours care

Out-of-hours is defined as weeknights from 6.30pm to 8.00am, weekends from 6.30pm on Friday to 8.00am on Monday and Bank Holidays until 8.00am the next morning.

Outside surgery hours, call the usual surgery number and listen to the message - it will tell you how to contact the out-of-hours service.  If you need to see a doctor and are able to travel by car, you may be asked to attend their clinic.  If you are too unwell to travel, a doctor or paramedic may visit your home according to your medical needs.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website