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Welcome to Northdown Surgery

PPG News

At our last PPG meeting, held in July, Jane Cooper-Neville was elected to become our new PPG Secretary, taking over from Neil Heslop who has done a sterling job over the last two years.  Welcome to Jane and thank you to Neil for all your hard work.  Minutes are available under the PPG tab. PPG members should already have received any postal/e-mail copies but copies are available in the surgery waiting room.

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Dress code

Please note that we would prefer people to wear tops rather than be bare-chested whilst attending the surgery.  Although we do appreciate that the weather is very warm, it is more hygienic for those sitting in the seats after you.  Thank you

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Northdown/Bethesda Merger

We now have a new tab on the right hand side of this page giving further details.  We will update this as soon as we get any new information.

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A day in the Life of Reception

(presentation given at last PPG meeting)

It is not just about answering phones and on

A Day in the life of Reception

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New Health app available

The Health Help Now app helps people find the right NHS service when they are ill or injured.  Go to to download the app (free download for smartphones) so people will never be stuck about where to go when they need health help. It shows which services are open and where they are. It can help people find out if they need to see a doctor, pharmacist or use a minor injuries service.

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Please Give us your comments

Good or bad, your comments are really important and will help improve the service for you and others so please leave feedback for Northdown Surgery using one of the three methods below.  We can them monitor feedback and respond accordingly.

1.  You can either go to NHS Choices and leave a review at


2.  Click on the link below where you can tell us about the care you have received today via the Friends and Family Scheme.  Please visit


3.  Write a letter or email us at

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Inappropriate Social Media usage

It has come to our attention that some people are leaving unofficial reviews on various social media sites (e.g. facebook etc), including the use of extremely inappropriate language and personal attacks on members of staff.  This is not acceptable and may result in action being taken by the surgery (and other public bodies).  These sites are not anything to do with Northdown Surgery - we have no editing or control rights and no responses will be made to these comments.  In order to have your review/feedback/complaint responded to in the appropriate way, please use the correct channels as above.

(Site updated 04/09/2018)
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